Frequently Asked Questions
Everything you need to know about your 14/10 shopping experience.
How do I know what size to order for my dog?
Each product page features a detailed size guide. We recommend measuring your dog's chest girth and neck circumference to ensure a comfortable fit. When in doubt, size up!
When will my order ship?
Standard orders are typically processed within 2-3 business days. Once shipped, you will receive a tracking number via email so you can follow your package's journey.
What is your return policy?
We want you and your pup to be happy. We accept returns and exchanges on unworn items in original packaging within 30 days of delivery. Please note that custom items are final sale.
Do you ship internationally?
Yes! We ship our apparel and accessories to dog lovers all over the world. International shipping rates and delivery times are calculated at checkout based on your location.
Are your products durable enough for active dogs?
Our apparel is designed with high-quality, reinforced stitching and pup-friendly fabrics to withstand zoomies, park visits, and everyday adventures.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.